Shipping of your package
Packages are usually shipped within 4 working days after receipt of payment. They are shipped via Canada Post with a tracking number and delivered without signature. Packages can also be dropped at a drop-off point. Whatever the chosen delivery method, we send you a link to track your package online.
The shipping costs include the preparation and packing costs as well as the shipping costs. The preparation costs are fixed, while the shipping costs vary according to the total weight of the package. We recommend that you group all your items in one order. We can not group two orders placed separately and shipping charges apply to each of them. We offer delivery charges for orders over $80. Your package is shipped at your own risk, but special attention is paid to fragile items.
Box sizes are appropriate and your items are properly protected with craft paper. For bulk products, they will be placed in paper bags or plastic containers that will live their second life and you will be reused or recycled!
Returns of goods must be pre-authorized by the Sensible Choice team. The only authorized returns will be if the product sent has a manufacturing defect. The request must be made within 15 days of receipt of the goods. The Smart Choice team will then provide you with a toll-free return number via Canada Post.